Teamwork & the Personal Touch
“The strength of the team is each individual member. The strength of each member is the team.”
– Phil Jackson
COVID changed everything, including the way we work as a team. Without the ability to work side by side, we had to rely on videoconferencing tools, texting, and emailing. They served an important purpose in getting us through the emergency.
However, our dependence solely on collaboration tools can hinder even the best-intended interactions. It’s important to be mindful of balancing collaboration tools and fostering in-person or more personal interactions when possible. The majority of the team members I work with day in and day out are remote. Hence, it feels easier – and even more efficient – to text, type, and respond to messages at the same time that I’m also in a video meeting which I’m not fully dialed into (no pun intended).
While collaboration tools can be handy, we should limit them to quick updates. In-depth discussions, important decisions, or brainstorming sessions should be saved for a scheduled meeting with everyone’s full attention. My overuse of collaboration tools over the last week did not serve me well as we worked to close a transition client. The client was successfully funded on time, and the overall portfolio transition was seamless. Still, overuse and simultaneous use of these tools led to information overload, a sense of detachment, and a lack of relationship building. My reluctance to communicate in a more personal way was misinterpreted, and that personal touch is a large part of what nFusion is known for.
I am committed to changing my approach. Going forward, if business colleagues want to speak with me, need help with a decision, or just want to pick my brain, I will suggest we skip the texting and talk instead! I want them to know I am here for them.